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HMRC

HMRC

Agile Delivery for Digital Government

The Task

Her Majesty’s Revenue and Customs is undergoing a major channel shift evolution and came to Orange Bus for help in implementing its digital first approach. HMRC are changing the way they engage 50 million+ customers and Orange Bus was one of the first teams tasked with helping this large, complex organisation reinvent itself and redesign its services.

Orange Bus developers have been working on transformative government projects for HMRC. The team is actively running code classes and developer forums to promote cross-team collaboration and agile working.

Mark Lynn, HMRC Operations Manager

The Action

Our agile delivery teams are working on-site with HMRC to help redesign services, delivering a better, more responsive online experience and enabling the organisation to operate digitally by default, cutting costs and administration. Heavily observed by central government, our UX professionals, developers, and QA testers work under strict and continuous evaluation, collaborating on and off-site with partners Accenture.

The Results

The HMRC project is ongoing, and continually receives glowing praise both for actual results and our ability to work with and enhance culture.

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