As part of a strategic initiative to reduce the likelihood of prisoners re-offending, the MoJ have embarked on a groundbreaking plan to provide in-cell facilities, enabling prisoners to manage their own learning resources. Our task was to design a user-friendly interface which would deliver relevant educational and rehabilitative content. There was nothing like this in prisons in the UK, which means that both the MoJ and prisoners, are very excited about it.
A key requirement was to work at pace, with a clear focus on design and user experience. After a project launch workshop identifying the drivers and priorities for the project, we began our research and developed prototypes, before moving on to usability testing with trusted prisoners in Wayland Prison.
The demos of the in-cell content management system were conducted very well by Pam, Michael and Alex – a testimony to the hard work that has gone in over a short space of time by all of the team. Showing the service to prisoners has given us invaluable feedback, most of all, about our approach to content. Meanwhile the management demonstrations generated great enthusiasm for the potential of the system to deliver real benefit to prisoners in their cells, resulting in a mandate for us to progress to the next phase.
Creating a working prototype within 6 weeks, the product rolled out to HMP Wayland in January. Our work provided a mandate for an innovative and genuinely groundbreaking project to progress into the next phase, ready to incorporate validated content from the Prison Video Trust and the Prison Radio Association.