Working on behalf of Gateshead Council, Orange Bus carried out a digital discovery project to research how to build scalable services to best meet the needs of citizens nationally, challenge the technology market, protect privacy and security, and deliver better value for money.

Restructure of the leadership team at a fast-growing service and experience design agency will support growth ambitions to reach a £40million revenue as the company moves deeper into the consultancy market.

From co-creative to user centred, Holly and Michael outline 5 key principles for service design and discuss how these principles can be applicable to the design of any experience - whether that’s a product, service, website, app or even a physical experience.