From co-creative to user centred, Holly and Michael outline 5 key principles for service design and discuss how these principles can be applicable to the design of any experience - whether that’s a product, service, website, app or even a physical experience.

Since returning back to Loughborough to complete her degree, Emma has won the Kinneir Dufort Placement Award and the Office for Disability Issues Award of £500 as part of the Royal Society of Arts Student Design Awards 2018/19 for the brief Hidden Figures with 'Travel-ease' - a system that enables independent use of public transport for young adults with Autism Spectrum Disorders.

Digital Consultant for Orange Bus, Hannah Claytor-Scott attended the 2 day conference with an interest in what the future of customer experience looks like in the utilities sector. Here are our key takeaways.