Fresh insights...

Inside the minds of innovators

News and views, thoughts and opinions..

Working with FSCS: Why our work around customer experience and service design is so important

Ahead of the Engage Awards, Account Development Manager, Gary McClen, explains why our work around customer experience and service design is so important to this vital service.

by Gary McClen  |  08 November 2019
Orange Bus Recognised As Top 100 UK Digital Agency

Orange Bus are delighted to have been ranked in Econsultancy's Top 100 Digital Agencies report. Running since 2002 and sponsored by MiQ, the Report ranks agencies by their fee income from their digital activities in the UK.

by Maddie Broxup  |  18 October 2019
Our key takeaways from Tech UK's Building the Smarter State 2019

How will new technologies and societal trends alter the way that public services are designed and delivered? At this year’s TechUK Building The Smarter State event, we ventured down to London to hear from a collection of speakers who pondered that very question.

by Angela Conway  |  30 September 2019
Orange Bus selected as a finalist of the 2019 Engage Awards

We're over the moon to have been shortlisted at the Engage Awards for Best use of Innovation in Customer Engagement for our work with FSCS.

by Maddie Broxup  |  23 September 2019
Why Orange Bus is sponsoring the CIM Marketing Excellence Awards

Orange Bus are proud sponsors of the Chartered Institute of Marketing Excellence Awards 2019. In this post, we're discussing why service designers and marketers make the perfect pair.

by OB Insights  |  12 September 2019
Tackling the Risks in Taxi Licensing through Digital Solutions

Working on behalf of Gateshead Council, Orange Bus carried out a digital discovery project to research how to build scalable services to best meet the needs of citizens nationally, challenge the technology market, protect privacy and security, and deliver better value for money.

by OB Insights  |  10 July 2019
Orange Bus Restructures for Next Phase of Growth

Restructure of the leadership team at a fast-growing service and experience design agency will support growth ambitions to reach a £40million revenue as the company moves deeper into the consultancy market.

by OB Insights  |  01 July 2019
5 Principles of Service Design

From co-creative to user centred, Holly and Michael outline 5 key principles for service design and discuss how these principles can be applicable to the design of any experience - whether that’s a product, service, website, app or even a physical experience.

by Holly Allison and Michael Turner  |  26 June 2019
Former Orange Bus Intern Emma Sutcliffe Wins Prestigious RSA Award

Since returning back to Loughborough to complete her degree, Emma has won the Kinneir Dufort Placement Award and the Office for Disability Issues Award of £500 as part of the Royal Society of Arts Student Design Awards 2018/19.

by Maddie Broxup  |  30 May 2019
Utility Week Live 2019: Our Key Takeaways

Digital Consultant for Orange Bus, Hannah Claytor-Scott attended the 2 day conference with an interest in what the future of customer experience looks like in the utilities sector. Here are our key takeaways.

by Hannah Claytor-Scott  |  29 May 2019
Does design have to be truly altruistic to be ethical?

Our Senior UX Consultant, Anna Rzepczynski, discusses ethical design and the definition of 'good' after spending a day at the Design Management Institute Conference 2019 in London. Take a look at her key takeaways.

by Anna Rzepczynski  |  23 April 2019
Orange Bus' round up of Smart Cities UK 2019

On February 7th, Orange Bus attended Smart Cities UK, a London-based event aimed to examine the importance of sustainable investment and the United Nations Sustainable Development Goals to shape economic and social acceleration within UK cities.

by Hannah Kaner  |  08 February 2019
My UX Design Internship Journey With Orange Bus

Emma Sutcliffe describes her year at Orange Bus as a UX Design Intern. From working on exciting projects to experiencing Orange Bus' unique company culture, see what Emma has to say.

by Emma Sutcliffe  |  30 November 2018
An exciting month for Orange Bus as 9 new recruits join digital agency

Orange Bus end the month with 9 new recruits. The new starters join teams across Dev Ops, UX, QA and Digital Consultancy as fresh projects begin to unfold.

by Maddie Broxup  |  31 October 2018
Customer Experience: Learning from everyday interactions

Orange Bus' Customer Experience Consultant, Sam Richardson, reflects on a recent everyday interaction and discusses how we can learn to appropriately and simply interact with our customers.

by Sam Richardson  |  15 October 2018
How can we help?
Get in touch with the innovators at Orange Bus

Thank you, your message has been submitted.