We have been recognised in the Best use of Voice of the Customer category for our work with Teachers’ Pensions, on their digital tool ‘My Pension Online’. Our work on the portal combined technology and user-centric design to improve the customer experience.
The Engage Awards encompass all areas of excellence within customer and employee engagement, with the finalists across the awards categories spanning every single industry sector.
Orange Bus’ CCO, James Hall, said: “We’re delighted to be a finalist in the Best use of Voice of the Customer category of these prestigious awards. Being recognised as a finalist reinforces the importance of our focus on the user and underlines the hard work of the whole team to create outstanding customer experiences for our clients.”
The winners will be announced at the awards ceremony at the Westminster Park Plaza Hotel on Monday 12th November, attended by hundreds of customer and employee engagement professionals and hosted by Marcus Brigstocke.