Privacy Policy

Maintaining the Privacy of Customers and Users

We take care to protect the privacy of all customers and users coming to our website.  Set out below is an explanation of how we process information about visitors to the site.

Collection of Personal Information

The information which we collect and store during normal use of the site allows us to monitor and analyse how parts of the site perform.  Such use does not result in any personally identifiable information being collected or stored.  ’Personal information’ means information from which someone else would be able to identify you as an individual.

On certain pages within this site you have the option to submit personal information, which we can use to send further information or email alerts.  This privacy policy explains how this information will be used.

We will not, without your consent, share any personal information you provide to us with anyone outside Capita Business Services Ltd trading as Orange Bus, other than those companies detailed within this document.  Capita Business Services Ltd trading as Orange Bus may share personal information as part of the recruitment process with a third party UK based recruitment agencies (including DUO Global Consulting Limited and Capita Internal Recruitment).

Your data will be securely stored using industry best practice encryption controls during transit and at rest.  It will be hosted by a major brand cloud provider platform who are certified to ISO 27001 standards and take security as seriously as we do.  It will be retained for the intended purpose and in compliance with Capita Policies and Standards.

By submitting your personal information through this website, you are consenting to it being processed in the manner described above.

If you have submitted personal information through our website and wish us to cease using it, please contact hello@orangebus.co.uk.  To facilitate this request, we will securely destroy your data to ensure that it cannot be recovered.

Google Analytics

We use Google Analytics to collect information about visitor behaviour on our website.  Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on.

Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information.  We therefore do not collect or store your personal information unless you have supplied us with such data.

We have also implemented Google Analytics Demographics and Interest Reporting.  This is used to gain an insight into the age, gender and interests of our users to help us make decisions on how to improve the website in the future.  Users can opt out of this reporting by visiting Google Ads Settings.

You can find out more about Google’s position on privacy, including the analytics service at: https://support.google.com/analytics/answer/6004245?hl=en-GB

Visitors may choose to opt-out of Google Analytics tracking with the Google Analytics opt-out browser add-on.

Data Subject Rights

By sending your personal information to Orange Bus, you have the following rights under the Data Protection Act:

  • a right of access to a copy of the information comprised in their personal data;
  • a right to object to processing that is likely to cause or is causing damage or distress;
  • a right to prevent processing for direct marketing;
  • a right to object to decisions being taken by automated means;
  • a right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed; and
  • a right to claim compensation for damages caused by a breach of the Act.

For more information please visit:
https://ico.org.uk/for-organisations/guide-to-data-protection/principle-6-rights/

Complaint Procedures

We request that you email complaints to hello@orangebus.co.uk, which we will endeavour to deal with at the earliest opportunity. We will provide a full response within one calendar month of receipt. We ask for your patience whilst we investigate to allow us to concentrate on your complaint.

Data Protection Officer Contact

As part of our commitment to data protection, we have a nominated Data Protection Officer, Jenny Coombs, who can be contacted using hello@orangebus.co.uk.

We take no responsibility for information privacy on any website other than https://orangebus.co.uk/. If you click a link that redirects you to an external website, it is that organisation’s privacy policy you should refer to prior to entering information.

Change Control

This policy will be reviewed monthly to confirm suitability.
Last updated in May 2018.